Privacy notice

Last updated 26 October 2026

Agreed (agreedwork.com) helps software agencies agree the scope of their work with their clients. This notice explains what information Agreed holds, why it holds it, and what you can ask us to do with it.

Who runs Agreed

Agreed is run by GAELEK FZ-LLC, RAKEZ Licence No. 47035249, registered in Ras Al Khaimah, United Arab Emirates. For anything about your data, write to support@agreedwork.com.

Two roles

• For agency accounts, the people who sign in to a workspace, we decide how the information is used: we are the controller.
• For what an agency puts into Agreed about its clients and projects (briefs, answers, documents, confirmations), the agency decides, and we process it on the agency’s behalf to run the service it asked for. If you are an agency’s client, the agency is your first contact about your data. You can also write to us, and we’ll pass your request on.

What we hold

• Agency accounts: your email address, your name, your workspace’s name and address, your role, and the workspaces you belong to. If you tell us at sign-up how you heard about Agreed, we keep that answer with your workspace.
• Projects: what the agency and its client enter: the brief, deep-dive answers, budget and plan, checkpoints, deploy and outcome records, notes, professional analyses, and who confirmed each version and when.
• Client contacts: the name, email address and organization a client gives in a brief or an agency enters, and the verification and project links we email to them. A brief sent from an agency’s website also records the page it was sent from and its campaign tags.
• Email replies: when a client answers questions by replying to an Agreed email, we receive the message and keep its text, so its answers can be proposed in the project.
• Billing: for a workspace that subscribes, the state of its subscription and the identifiers Stripe gives its customer and subscription. Stripe holds the card, the billing address and the VAT number; we never see card details.
• Activity records: a log of actions in each workspace, saying who did what and when, so both sides can trust the record.
• Security data: your IP address, to limit repeated sign-in requests and public form submissions. These counters expire within hours.

Agreed uses no advertising, tracking pixels or third-party analytics. Its only cookie keeps you signed in.

Why we use it

• To provide Agreed: accounts, workspaces, projects, and the emails you or your client trigger. The legal basis is our agreement with you or, for clients, the agency’s instructions.
• To keep Agreed secure and prevent abuse: our legitimate interest.
• To charge for a subscription and keep its records: our agreement with you, and the law on keeping accounts.
• To learn how Agreed is used, by counting sign-ups, projects and confirmations. We look at counts, not at what your projects say: our legitimate interest.

We don’t sell personal data, and we don’t use your projects to train AI models. Agreed sends no project content to AI providers today. If that changes, we’ll update this notice first.

Who else handles it

• Hetzner Online, in Germany, hosts Agreed’s servers, database and backups.
• Amazon Web Services, in Ireland, sends and receives Agreed’s emails.
• ImprovMX forwards mail sent to support@agreedwork.com.
• Stripe processes subscription payments: the card, the billing address, the VAT number and the invoices.

How long we keep it

• Accounts, workspaces and projects: while the workspace exists. When you ask us to delete a workspace, we delete it within 30 days.
• Database backups: 30 days, then they expire.
• Security counters: a few hours.
• Email replies: as part of the project they belong to.
• Billing: the subscription’s state while the workspace exists. Stripe keeps invoices as long as tax law requires.

Your rights

You can ask for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Agencies can also download every agreed version as PDF, Markdown or JSON at any time. Write to support@agreedwork.com. If you think we’ve handled your data wrongly, you can complain to the data protection authority where you live or work.

Changes

We date every change on this page, and we email workspace owners before any change to how we use their data.